Returns, Exchanges & Product Warranty

30-Day Returns

Eligible items purchased from cortlandline.com may be returned within 30 days of delivery for a refund to the original form of payment, less any original shipping charges.

Returned items must be unused and in original condition with all tags, packaging, and product materials included. Items that are used, worn, washed, altered, damaged, or missing original packaging may be denied.

Stickers, decals, gift cards, and final sale items are non-refundable.

Customers are responsible for shipping products back to Cortland unless the return is due to an error with the order. We recommend using a trackable and insured shipping service, as Cortland is not responsible for return packages lost or damaged in transit.

Please allow up to 2 weeks from the time your return is mailed for your refund to be processed. You will receive an email confirmation once your return has been completed.

Exchanges

If you need a different size, weight, color, or model, please contact us before sending your item back.

Exchanges are based on product availability. Items must be unused and in original condition with all tags, packaging, and product materials included.

If the item you need is not available, we may recommend returning the original item for a refund and placing a new order.

Product Warranty

Unless otherwise stated on the product, products manufactured and/or distributed by Cortland Line Company are warranted to be free from defects in materials and workmanship.

Any product believed to be defective within 1 year from the date of purchase should be submitted for review with proof of purchase from the original owner.

All warranty products must be purchased from an authorized Cortland retailer to be eligible. Cortland reserves the right to repair or replace warrantied products with a similar product. Replacement components may differ in color or other cosmetic features, as products and materials may change over time.

This warranty does not cover normal wear and tear, damage from use, fire, theft, loss, or incidental damage.

Please contact us before returning any product for warranty review.

Rod Warranty & Repairs

Cortland rods must be registered within 30 days of purchase to be eligible for the Limited Lifetime Warranty. Warranty coverage against defects in materials or workmanship is limited to the lifetime of the original registered owner.

To repair or replace a registered Cortland rod, a $50 fee may apply for damage that is not directly related to a manufacturing defect at the time of purchase.

We strongly recommend insuring and tracking all shipments sent to Cortland.

Before Sending Product Back

Please contact Cortland before sending any product back for a return, exchange, warranty review, or rod repair. Products sent without contacting us first may be delayed or denied.

Customers are responsible for shipping products to Cortland unless the return is due to an error with the order. Cortland is not responsible for packages lost or damaged in transit.

If a product is approved for warranty replacement or repair, Cortland will provide the next steps after the product has been reviewed.